Manager Operations (FT), Performance Improvement

190002P5 Requisition #

Facilitates the integration and management of all daily functions of the Performance Improvement Department to ensure optimal execution and customer satisfaction. Encourages standardization of processes and procedures, and is accountable for system operations. Supervises and develops Performance Improvement Team staff and oversees the Value Institute Learning Center’s Lean Six Sigma educational programs. 


  1. Leads Performance Improvement Team staff in all aspects of daily operations.

  2. Participates in interviews and hiring of new staff.  Trains new employees on organizational and departmental procedures, evaluates performance of staff and fosters personal and professional development of all personnel.

  3. Assesses program needs and works with the department director and other department managers to change support staff roles and levels.

  4. Assumes leadership responsibility for the operational and informational management systems in all assigned programs. Develops efficiency procedures. Develops policies and procedures for all internal operating systems. Standardizes systems between programs.

  5. Identifies and develops new programs or methodologies for delivering the department’s services more effectively and efficiently by initiating and reviewing proposals for modifying operational systems, practices, policies and procedures, and implementing necessary changes.

  6. Develops and carries out a full range of management and reporting activities of the assigned programs, including, but not limited to, preparing of the annual program execution plan, staffing plan, and financial budget, monitoring and reporting program performance in relation to annual plans and budget, and developing strategies for improvement and/or the correction of deviations from plans and budget.

  7. Provides leadership and direction for programs in maximizing revenues and minimizing operating costs/expenses by periodically reviewing organization need for program delivery, practices and processes, and staffing levels. Coordinates these activities with the institutional operating plan and the specific financial plan for the Department.

  8. Participates as an expert coach, instructor, and project leader on Value Institute activities.

  9. Performs other duties as required or assigned.


Minimum Qualifications:

  • Bachelors of Science with 5 years of related supervisory/management experience required. 
  • Master's degree preferred. 
  • Blackbelt in process improvement methods or equivalent with 5 years of experience leading improvement projects.
  • Excellent organization, interpersonal, oral and writing skills required. 
  • Exemplary leadership qualities. 
  • Prior experience with budgetary preparation and systems development required.
  • The ability to relate and deal effectively with physicians, administrators, support staff, and the general public with a high degree of tact and discretion required. 


Required Licensure/Certification Skills:

  • Lean Six Sigma Blackbelt

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